Category: Insurance

An Aftersales Service you can count on, every single time.

When you’re spending a lot of money improving your home, you want to be sure you are making the right choices, and that you’re protected if something goes wrong.

It can be a minefield out there. Despite a much more regulated industry these days, there are still companies that will use high pressure sales tactics and “too good to miss” offers to get you to sign up. At Ruislip Windows we want to make the whole experience of buying your new windows and doors as stress-free and as pleasant as possible.

That means no high pressure sales tactics or dubious sales practices just to get your job. And only honest, practical advice and a realistic quote without any “signing up” deadlines.

Plus, as members of both FENSA and CERTASS, we are also required to provide our customers with all of the following:

  • Protection of any deposit taken
  • A guarantee covering the completed installation
  • An insurance policy to cover this guarantee should we cease trading*
  • Suitably qualified and assessed site operatives

*Check out our blog post on Insurance Backed Guarantees for more information on these.

Our reputation matters to us and we work to ensure we maintain our high standards of service for each and every customer. We receive a lot of very positive feedback from our customers about our aftersales service and this is something that we are understandably proud of.

Our commitment to our customers doesn’t end once your installation is complete – this is simply the first phase of the Ruislip Windows’ Service. The second is the aftersales support you will receive. In many instances you may have no need to call upon us, but occasionally something can go amiss and when it does, we are here to help put it right as promptly and as smoothly as possible. We have our own service engineer to tackle any problems you may experience. General repairs will usually be undertaken within a few working days; urgent repairs on the same day. And what’s more, this service is not chargeable within your guarantee period.

We receive a lot of positive feedback for our aftersales service.

At the time of writing, we have over 480 five star reviews on Yell, and over 70 five star reviews on Google – so we must be doing something right! For further information, please check out the following (all links open in a new tab):

Want to know more about our aftersales service? Then give us a call on (020) 8868 1133 or drop us an email – we look forward to hearing from you soon! 🙂

What is an insurance backed guarantee and why do I need one?

The low-down on Insurance Backed Guarantees and what they mean for you, the customer.

 

For all replacement window and door installations that are notifiable to “competant person schemes” such as FENSA or CERTASS (we are members of both) the installer is required to provide the following insurance policies for their customers (it is a government requirement that companies must have certain insurance policies in place where applicable).

  • Insurance Backed Guarantees (IBG): Replacement of windows and doors in domestic dwellings must have an Insurance Backed Guarantee provided.
  • Deposit Protection: If a CERTASS or FENSA Registered Business takes deposits in advance of installations, they must give some form of deposit indemnity. Deposits may be guaranteed by, for example, trade association Deposit Indemnity schemes, or credit card protection.
  • Guarantee or Warranty: Registered businesses must provide a guarantee or warranty covering the cost of completing rectification work in respect of installation defects for a period of ten years.

Deposit protection and Insurance Backed Guarantees can be provided by a number of companies – we have been using Quality Assured National Warranties (QANW) for many years now. Watch their short video below which explains the benefits of IBGs to consumers.

If you have any further questions about your insurance backed guarantee or deposit protection, please give us a call on (020) 8868 1133 or check out the QANW consumer website here >>

We hope to see you again very soon! 🙂