What is an insurance backed guarantee and why do I need one?

The low-down on Insurance Backed Guarantees and what they mean for you, the customer.

For all replacement window and door installations that are notifiable to “competant person schemes” such as FENSA or CERTASS (we are members of both) the installer is required to provide the following insurance policies for their customers (it is a government requirement that companies must have certain insurance policies in place where applicable).

• Insurance Backed Guarantees (IBG): Replacement of windows and doors in domestic dwellings must have an Insurance Backed Guarantee provided.
• Deposit Protection: If a CERTASS or FENSA Registered Business takes deposits in advance of installations, they must give some form of deposit indemnity. Deposits may be guaranteed by, for example, trade association Deposit Indemnity schemes, or credit card protection.
• Guarantee or Warranty: Registered businesses must provide a guarantee or warranty covering the cost of completing rectification work in respect of installation defects for a period of ten years.

Deposit protection and Insurance Backed Guarantees can be provided by a number of companies – we have been using Quality Assured National Warranties (QANW) for many years now. Watch their short video below which explains the benefits of IBGs to consumers.

If you have any further questions about your insurance backed guarantee or deposit protection, please give us a call on (020) 8868 1133 or check out the QANW consumer website here >>

We hope to see you again very soon! 🙂