What is an insurance backed guarantee and why do I need one?

The low-down on Insurance Backed Guarantees and what they mean for you, the customer.

For all replacement window and door installations that are notifiable to “competant person schemes” such as FENSA or CERTASS (we are members of both) the installer is required to provide the following insurance policies for their customers (it is a government requirement that companies must have certain insurance policies in place where applicable).

  • Insurance Backed Guarantees (IBG): Replacement of windows and doors in domestic dwellings must have an Insurance Backed Guarantee provided.
  • Deposit Protection: If a CERTASS or FENSA Registered Business takes deposits in advance of installations, they must give some form of deposit indemnity. Deposits may be guaranteed by, for example, trade association Deposit Indemnity schemes, or credit card protection.
  • Guarantee or Warranty: Registered businesses must provide a guarantee or warranty covering the cost of completing rectification work in respect of installation defects for a period of ten years.

Deposit protection and Insurance Backed Guarantees can be provided by a number of companies – we have been using Quality Assured National Warranties (QANW) for many years now. Watch their short video below which explains the benefits of IBGs to consumers.

If you have any further questions about your insurance backed guarantee or deposit protection, please give us a call on (020) 8868 1133 or check out the QANW consumer website here >>

We hope to see you again very soon! 🙂

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Ruislip Windows

Based in Eastcote, Middlesex, Ruislip Windows and Doors are a respected local installer specialising in replacement windows, doors and conservatories in both uPVC and aluminium. Proud to be celebrating over 30 years in the business, the company was established back in 1986 by John Flynn, a City and Guilds qualified carpenter and double glazing installer. Originally trading as Ruislip Building Ltd, we became Ruislip Windows and Doors Ltd in May 1995 to better reflect our business. As the company grew and became more experienced, we undertook increasingly more challenging contracts and our portfolio continued to develop and expand. Now, over three decades since we first began, our installations range from the local domestic market to large commercial contracts. As professional installers with a reputation for quality and integrity, we choose our products very carefully, ensuring that our customers will benefit from the latest in technical and security specification. To this end, we install a range of products from trusted leading manufacturers, guaranteed to provide you with a top quality product that you will enjoy and benefit from for many years to come.

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